Who Are You?
PetsOnline is based in the UK and supplies pet items worldwide. Our ranges are added to on a regular basis and we offer many items from some of the major suppliers and designers. Our aim is to supply good quality items at a fair price.
Is My Item In Stock?
Our stock is updated daily. In the rare circumstance that an item becomes out of stock after an order has been placed we will contact you. Most of our out of stock items will be replenished by our weekly delivery from our supplier but, if not, you will be given the option of refund or an anticipated restock date. In the event of one item from a multi-item order being out of stock and sent on at a later date there will be no additional charges for postage etc.
Is My Payment Secure?
We accept all major credit and debit cards via the secure servers of trusted online payment processors. Your payment card details are not given to us and we cannot access them. They confirm to us that the details supplied have been verified and the address is confirmed.
We are an established business, have pride in our quality products and aim to provide a happy purchase experience - we are happy to answer any questions before, during and after sales - we can be reached at firstname.lastname@example.org
How Much/Fast Is Shipping?
Standard posting and packaging is based on the weight of the order (grams) and will show in the order details before payment is required. We ship to most of the countries in the world - and will add more as reliable carriers become available. We process orders within 24 hours (incl Weekends and Bank Holidays) and ship second class to keep postage costs to a minimum - you can therefore expect to receive your item 3 - 4 working days after purchase, in the UK; 5 - working days in the USA/Canada/Europe and approx up to 10 working days elsewhere. If your item has not been received within this schedule then please contact us - email@example.com
Do You Offer Express Shipping?
Yes, but due to using different couriers in different countries you will need to contact us ( firstname.lastname@example.org ) for a quote. Please provide item name, your location and when item is needed by. Please note we do not express ship to all countries, it just isn't feasible, but we are happy to quote when we can.